f & q
Regarding DIY Craft Kit
DIY craft kits(Non finished products)usually include materials, accessories, tools and a set of production tutorials to complete one or more finished products.
Regarding the accompanying tutorial
Tutorials are usually in English. If you need other languages, please contact customer service for customization.
Regarding Payment
Transactions are usually made by PayPal, which ensures your payment is secure, or you can select other optional payment methodspay with credit and debit cards.
Regarding Transportation
All products are shipped by air from Guangzhou warehouse in China
Regarding tariffs
Follow the tariff policies of various countries’ customs. You need to pay this fee. You can consult our customer service in advance to calculate it for you.
Regarding refunds
To return an item, please contact us at .com
Return Conditions: To be eligible for a return, your item must be in the same condition you received it. The item must be unused and in its original packaging. (Please read our Refund Policy for details)
Regarding after-sales service
If a product is defective or damaged, we will gladly exchange it for an identical item. Please contact us within 7 days of delivery for further instructions.
Cancellations: You must contact us within 4 hours of placing your order. Once we have started preparing the goods, you cannot cancel normally.
more question
Please contact our customer service
